Refund policy
At A Design India Private Limited, we are committed to delivering high-quality products and ensuring customer satisfaction. However, refunds will only be granted for items that are defective upon delivery. Our refund policy is designed to protect both our customers and our business by ensuring a fair and transparent process.
Eligibility for Refunds
A product is considered defective if it has a manufacturing fault, does not function as intended, or arrives damaged due to our handling. Customers must report any defects within 7 days of purchase and provide proof, such as clear photographs of the item. Once the defect is verified, we will process a full refund.
Non-Eligible Refund Cases
Refunds will not be issued for:
- Products that are not defective but returned due to a change of mind.
- Damage caused by misuse, mishandling, or failure to follow product instructions.
- Normal wear and tear over time.
- Items damaged due to external factors beyond our control, such as shipping delays or improper storage after delivery.
Returns Inspection Process
Customers requesting a refund must return the item in its original packaging with all included accessories. Upon receiving the returned product, our team will inspect the item to verify the defect. If the defect is confirmed, the refund will be processed within 15 business days.
If the product is found to be in good condition or the defect is due to improper use, the refund request will be denied, and the item may be returned to the customer at their expense.
How to Request a Refund
To initiate a refund request, customers should contact our customer service team at below mentioned number with the following details:
- Order number
- Description of the defect
- Normal wear and tear over time.
- Photographic or video evidence of the issue
Once the request is reviewed, customers will receive further instructions on the return process.
